If you fear you have a serious, life-threatening illness or injury that could require emergency medical, surgical or psychiatric attention, call 911 or go to the nearest emergency room.
Samaritan provides care for people from all over the world with a wide range of cultures and many different communication needs.
To support equal access to care, Interpreter Services offers:
- Free interpretation in more than 80 languages and dialects (in person or by phone or video) by qualified medical interpreters.
- Help communicating for patients who are blind, deaf or hard-of-hearing.
How to request an interpreter:
- Call your clinic or hospital
- Say “Interpreter”
- Say the language you need
- Tell us when you make an appointment
What to expect from your interpreter
Your interpreter will:
- Introduce himself or herself
- Help you communicate with your care team and other clinic or hospital staff
- Encourage you to ask questions about your condition or treatment
- Help your care team understand your point of view and goals so they can plan treatment that works for you
- Help your care team understand how people in your culture talk about difficult subjects
- Suggest ways to communicate clearly and with respect
- Explain the American healthcare system to you
- Tell your care team about language resources they can use, such as translated forms or handouts
- Help your care team use aids, such as models, posters, pictures and videos, to show you about your condition and treatment
- Behave professionally, and protect your dignity and privacy
Interpreter services also:
- Translates documents into many languages and Braille
- Accommodates disabilities and provides adaptive devices
- Consults with Samaritan providers and staff on patients’ cultures
- Consults on how to remove barriers to care for vulnerable groups
- Consults on how to communicate well with all patients